The CCCANZ takes complaints against its members seriously. Any member of the public may complain to the CCCANZ about a current financial member of CCCANZ.
If you have a complaint about a member of the CCCANZ, you should first advise the member company of your complaint and allow the organisation at least 20 business days to consider and respond to your complaint.
Upon receiving a complaint about a member, the CCCANZ will ask whether you have first complained to the member organisation. If you have not first complained to the organisation, the CCCANZ will advise you to do so. If you are not satisfied with the organisation’s response to your complaint, you can forward it to the CCCANZ for it to consider as per our complaint's process in our constitution.
Complaints should be emailed to admin@cccanz.org.nz